
Telecalling is a vital business function that involves making outbound or receiving inbound calls to communicate with customers or potential clients. It requires effective communication skills to engage, inform, and persuade customers about products or services. Telecallers must have a deep understanding of what they're offering to answer queries and handle objections skillfully. The process includes active listening, building rapport, and managing call times efficiently.
Successful telecalling also involves meticulous data management, recording call details accurately, and conducting follow-ups to nurture leads and maintain customer relationships.
Overall, telecalling is a strategic approach to enhance customer engagement and drive sales.